Christmas / New Year's 2022
🎄🎄CHRISTMAS / NEW YEAR'S INFORMATION🎁🎁
As expected, there will be delays in deliveries / shipping time frames due to the volume of cargo our freight companies will be moving. This happens every year. Your patience is appreciated.
Cut off dates are listed below for Christmas delivery - we need your orders in BEFORE these dates to have the best possible chance of a pre-Christmas delivery.
New Zealand - 14th December
Australia - 21st November (Air Freight), 1st December (Courier, additional charge - contact us before placing Courier orders!)
Rest of World - 11th November
Obviously couriers will still be moving freight after these dates, and there remains the chance you could receive your parcel before Christmas - however we cannot guarantee it.
Please see below for the days we will be operational / shipping over the Christmas / New Years break. Our website is fully operational for placing orders 24/7, 365 days a year… however we will not be shipping on public holidays / weekends due to no couriers being available (and our team needing a break!).
All orders will be shipped on the next available working day.
22nd December – NORMAL FREIGHT
23rd December – Orders up until 10AM will be shipped same day *
24th December – WEEKEND – CLOSED/NO FREIGHT
25th December – WEEKEND – CLOSED/NO FREIGHT
26th December – PUBLIC HOLIDAY – CLOSED/NO FREIGHT
27th December – PUBLIC HOLIDAY – CLOSED/NO FREIGHT
28th December – NORMAL FREIGHT
29th December – NORMAL FREIGHT
30th December – Orders up until 10AM will be shipped same day *
31st December – WEEKEND – CLOSED/NO FREIGHT
1st January – WEEKEND – CLOSED/NO FREIGHT
2nd January – PUBLIC HOLIDAY – CLOSED/NO FREIGHT
3rd January – PUBLIC HOLIDAY – CLOSED/NO FREIGHT
4th January – RETURN TO NORMAL
* “Same Day” shipping only applies to items that are in stock at our Auckland warehouse (i.e. items that do not need to be ordered in).
Please note that for New Zealand freight queries, we are unable to open an investigation with the courier company until an item has been in transit for five working days.
See below for the current network status of some of the carriers we use (your tracking email will tell you who your parcel has been sent with) -
NZ Couriers - https://www.nzcouriers.co.nz/network-status/
Post Haste - https://www.posthaste.co.nz/network-status/
Castle Parcels - https://www.castleparcels.co.nz/network-status/
NOW Couriers - https://nowcouriers.co.nz/network-status/
NZ Post - https://www.nzpost.co.nz/COVID-19
As above, please direct any questions/queries through our contact form on the website, we will get back to you when we can.
Merry Christmas and a Happy New Year to you all!