All of our Products are shipped from Auckland, New Zealand.
Our freight prices are calculated at checkout. If something doesn't seem right, please screenshot it and contact us - errors do occur at times.
Below are the typical courier targets for our parcels, once collected from us:
AUCKLAND: Overnight / Next Working Day Delivery
NORTH ISLAND: 1-2 Working Days
SOUTH ISLAND: 2-3 Working Days
RURAL DELIVERY (NORTH / SOUTH ISLAND): please add at least 2 Working Days to the target to allow for Rural Handover and processing
AUSTRALIA: 2-10 Working Days, depending on your location
REST OF THE WORLD: Freight times can vary, but it seems to average around 2-14 Working Days (allowing for Customs and Import Processing)
Please note that the above delivery times are targets, given by our freight companies. Once the parcel is collected by a courier driver, the processing and delivery times are out of our hands.
We are happy to help with freight enquiries if you have any questions or concerns - the more polite you are, the more helpful we will be!
Q: When should I expect my order to ship?
A: Most items (e.g. Gauges, Coilpacks, Spacers) are dispatched within 1-2 working days of your Order being received. Stock that is sourced from other Warehouses may take 2-3 working days to ship, depending on availability. This will generally be noted on the product page.
Q: Where is my backordered item?
A: Items that are known to be out of stock will clearly state this on the relevant product page before you purchase. In the rare event that we are unaware that an item is on backorder, we will notify you as soon as possible. The shipping dates given for backorder items are estimates (unless otherwise specified) and are subject to change. However, all backorders are processed the same day the stock arrives with us, ensuring that you get your purchases as soon as possible!
Q: Will my freight move over the weekend / public holiday?
A: Our warehouse and our couriers do not operate on weekends or public holidays. Please keep this in mind when ordering late in the week, close to holiday periods (Easter, Christmas etc.), or over a long weekend.
Q: My order is urgent - can you help?
A: Please get in contact with us, of course we will do what we can to help. We have accounts with multiple freight companies, so we can make something work that suits everyone. Please note that non-standard shipping options (e.g. Overnight South Island courier or 3-hour Auckland rush courier services) may result in an additional freight charge.
Q: I’m an international customer - will I have to pay anything extra when my order arrives?
A: Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs to release your package. We are not liable for any customs fees in your country, holding times, or incorrect shipping information provided. Please seek advice from your local Customs Service - this information can normally be found online.
Q: I tried tracking my order, but it says it’s invalid. What does this mean?
A: This is perfectly normal, especially over weekends and holidays. Our freight companies can sometimes take 24-48 hours to update their tracking information (especially with international packages). You will likely see a scan appear once the item has been collected - please try checking the link again in a few hours.
Additionally, sometimes we prep shipping labels and pack orders over weekends/public holidays, or late in the evening (so it makes the next available courier pickup). You may get your tracking email immediately when we make the label, even if the parcel has not yet been collected. This tracking number will show as invalid until the parcel is collected from us. Our freight companies do not work over weekends or public holidays, so no freight will move or be collected on these days.
Q: My parcel says it’s been delivered… but it’s not here?
A: Firstly, if anyone else lives at your address (or you are down a shared driveway), please make sure that nobody else has seen it. Occasionally courier drivers may misread your house number / letter, or your flatmate may have picked up your parcel for you when they got home.
If you are a Rural Delivery customer, your parcel may have been “delivered” to a Rural Drop Point. This will be collected by a Rural Delivery Driver, and should show up with you within 2-3 working days.
If the address provided to us upon checkout matches the address we shipped your order to, and your tracking reads as successfully shipped, it is the sole responsibility of freight company to deliver it to you. We are not responsible for lost or stolen packages, and you should contact your local corresponding freight depot should any problems arise. This information can all be found online, however we are happy to help provide you with these details should you struggle to find them.
Tip: If you know that you’re not going to be home during delivery hours, we suggest calling the freight company with your tracking number and asking them to hold your package at a local post office / depot for you to pick up later. This helps to prevent your package from being lost / stolen.
Q: I think I put the wrong delivery address on my parcel - can you change this?
A: Long story short, no. Once a parcel has been picked up, we cannot change the delivery address from our end. Please try getting in contact with your local courier depot to arrange a redirect. If an item is Returned to Sender for an incomplete / incorrect address, store credit (less the shipping cost) will be issued to your account upon Savage Performance and Spares receiving the returned package.
IMPORTANT NOTES REGARDING MISSING “DELIVERED” FREIGHT:
If your tracking information states that your package was delivered and you have not received it, you must contact us within 10 days of the alleged delivery. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days to complete, depending on the shipping carrier used. This process is carried out between yourself and the freight company, and while we are happy to help where we can, unfortunately Savage Performance and Spares cannot help to “speed it up”.
Savage Performance and Spares does not hold or accept responsibility for missing packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. This is the sole responsibility of the freight carrier, and any credit options must be discussed with them.
Q: My parcel has been delivered damaged!
A: If an item is noticeably damaged when it arrives, DO NOT SIGN FOR IT. Signing for a damaged item is equivalent to accepting it in its damaged state. Instead, send it back to depot with the driver who has delivered it - do not let them make you take it / sign for it.
If it has been left behind (e.g. in a letterbox or by your doorstep), please take as many photos as possible of the damaged parcel before opening it, and KEEP ALL PACKAGING.
If the customer throws away ANY packaging, a freight claim may not be able to be carried out, at this point we are not liable.
In both cases, you must contact the freight company and Savage Performance IMMEDIATELY. Do not “wait a couple days” to get in touch - the faster we are notified, the faster we can start the claims process with the freight company, and the faster we can get your product repaired or replaced.
We will assist you in working with the carrier to complete the claims process. Please note that claims can take up to 30 days to complete, depending on the shipping carrier used.
IMPORTANT NOTES REGARDING FREIGHT CLAIMS:
Savage Performance and Spares are not responsible for providing replacement items or refunds until the Claims Process is completed with the freight company.