All items are shipped from Auckland, New Zealand.
Freight prices are calculated at checkout - If something doesn't seem right, please screenshot it and contact us, errors do occur at times!
WHEN SHOULD I EXPECT MY ORDER TO SHIP?
Dispatch of MOST items is within 24-48 hours from order being received, weekends, public holidays, out of stock, stock having to be sourced from other warehouses or special orders may put a minor delay on this, generally this is noted on the product page. Shipping times may vary due to availability. Any concerns please get in touch.
If your order is time sensitive PLEASE contact us and we will endeavor to do what we can to help! We have accounts with multiple freight companies so we can make something work that suits everyone!
WHEN WILL I RECEIVE MY ORDER?
Please note - freight times are a TARGET, once the item is shipped, it is out of our hands and into the courier companies.
Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs to release your package. We are not liable for any customs fees in your country, holding times or incorrect shipping information provided.
For New Zealand freight times are as follows ;
Auckland - Overnight
North Island - 1-2 Working Days
South Island - 1-3 Working Days
Rural please ADD 1-2 Working Days MINIMUM
For Australia freight times are as follows ;
All of Australia - 2-10 Working Days
For REST OF WORLD freight times can vary, 2-14 Working Days is standard target
WHERE IS MY ORDER?
If the address provided to us upon checkout matches the exact address we shipped your order to and your tracking reads as successfully shipped, it is the sole responsibility of freight company to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local corresponding freight depot should any problems arise.
Tip: if you're not going to be home during delivery hours, we suggest calling the freight company with your tracking number and asking them to hold your package at a local post office/depot for pick up to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit less the shipping cost will be issued upon Savage Performance and Spares receiving the package.
If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
Savage Performance and Spares does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
If an item is noticeably damaged when it arrives - DO NOT SIGN FOR IT. Send it back to depot with the driver who has delivered it.
If it has been left behind, please obtain photos of the damaged parcel, KEEP ALL PACKAGING and contact the freight company and us IMMEDIATELY. The faster we are notified the faster we can get the item repaired or replaced!
We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
I TRIED TRACKING MY PACKAGE & IT SAYS INVALID. WHAT SHOULD I DO?
Don't stress. This is perfectly normal, especially over weekends and holidays. Our freight companies can sometimes take 24-48 hours to update their tracking information (especially with international packages).
Additionally, sometimes we prep shipping labels and pack orders over weekends/public holidays, you may get your tracking email immediately when we make the label. This tracking number will show as invalid until the parcel is collected from us. Our freight companies drivers DO NOT work weekends or public holidays, no freight will move or be collected on these days.