All items are shipped from Auckland, New Zealand.
Freight prices are calculated at checkout - If something doesn't seem right, please screenshot it and contact us, errors do occur at times!
Dispatch of MOST items is within 24-48 hours from order being received, weekends, public holidays, out of stock, stock having to be sourced from other warehouses or special orders may put a minor delay on this, generally this is noted on the product page. Any concerns please get in touch.
If your order is time sensitive PLEASE contact us and we will endeavor to do what we can to help! We have accounts with multiple freight companies so we can make something work that suits everyone!
Please note - freight times are a TARGET, once the item is shipped, it is out of our hands and into the courier companies.
For New Zealand freight times are as follows ;
Auckland - Overnight
North Island - 1-2 Working Days
South Island - 1-3 Working Days
Rural please add 1-2 Working Days MINIMUM
For Australia freight times are as follows ;
All of Australia - 2-10 Working Days
For REST OF WORLD freight times can vary, 2-14 Working Days is standard target
Damaged Freight ;
If an item is noticeably damaged when it arrives - DO NOT SIGN FOR IT. Send it back to depot with the driver who has delivered it.
If it has been left behind, please obtain photos of the damaged parcel, KEEP ALL PACKAGING and contact the freight company and us IMMEDIATELY. The faster we are notified the faster we can get the item repaired or replaced!