All products purchased from Savage Performance and Spares must be installed by a qualified professional (e.g. a mechanic or automotive electrician), otherwise any Warranty offered is voided. This includes our Gauges, Spacers, and Coilpacks.
“DIY” installations are not recommended unless you have thorough knowledge of your motor vehicle. If you do intend to install our products yourself, we recommend seeking advice from a qualified mechanic or automotive electrician.
Savage Performance and Spares reserves the right to ask for proof of professional installation (e.g. receipts, or a letter written by your mechanic explaining the fault). If you are not able to provide these details, your warranty or fault claim may not be accepted.
Savage Performance and Spares back all of our products with at least a 12 month RTB (Return to Base) Warranty unless otherwise specified. Some products have an extended warranty, please contact us if you need to know more about a specific product. If you have fallen outside the warranty period for your particular item, you can still get in touch - we may have replacement parts available!
All warranty claims are assessed on a case-by-case basis. The more information (and pictures / videos) you can give us about a fault, the easier this will be. We like to call ourselves the home of the “No Bull” warranty - if it's faulty, then hey, it’s faulty, and we will replace it.
We endeavor to resolve all warranty claims within a reasonable time-frame, but we do need your cooperation with this. We require you to provide your Order Number or TradeMe Reference Number, when you make your claim. Some warranty claims may also require you to send the product back to us for testing - see the “Returns” section for more details. (Please note - NO ORDER NUMBER, NO WARRANTY)
We do not accept bank statements / 3rd party payment statements as proof of purchase. ONLY your original order number from when the purchase was made.
It is the customer's responsibility to package and ship any items that are being assessed under "warranty". Any damage caused by your chosen courier/freight agent to get the item back to us is not our responsibility.
“Faulty” and “damaged” are not the same thing - we do not cover misuse, breakage, or physical damage to products under our warranty. Damage can be caused by careless / incorrect installation, or tampering with / altering parts - we recommend professional installation to help avoid this.
Please note: our warranties only cover our products, not labour to install / re-install parts, or any additional components.
Warranty extends only to the original customer who purchased the product - in short warranty is not transferable.
Any returns must be made within 14 days of the original purchase date. Returned goods must be sent back in their original packaging, and be in “as new” condition. Please ensure that you send your return back to us appropriately. If there is any damage to or marks on the product (or its original packaging) when your return is assessed, we will not provide a credit or refund.
We do not accept returns for “changes of mind”. This is in line with the Consumer Guarantees Act, and most other retailers (both online and physical). This also includes customers purchasing incorrect items without checking with us first, we take no responsibility and will not return the item(s) unless the customer had checked with us prior.
We are also not responsible for you choosing the incorrect product for your vehicle. If you are in doubt, please ask - and if the item doesn’t look right / doesn’t look like it’ll fit when it arrives, do not try to jam it in. Contact us first. We will not provide any form of credit or refund for damaged goods.
Unfortunately we do not cover your return freight on faulty goods, exchanges, or general returns. We will, however, cover the freight on any repaired or replacement goods sent back to your address (within New Zealand).
Savage Performance and Spares reserves the right to provide store credit on returns. Any refunds processed will be issued via your original payment method - e.g. credit card, Afterpay, PayPal, etcetera. We will not provide debit or cash refunds unless this was how you paid in the first place.
If you wish to cancel an order, this must be done prior to processing. Due to us not being refunded processing / transaction fees by payments processors, this will incur a 5% fee of the total order value. If the item(s) in your order are items we have had to custom order, we will have to charge significantly higher fees, this varies on a case by case basis
If the order has already been picked / packed / processed, a 30% restocking fee will apply to your entire order.
As with Returns, any exchanges must be made within 14 days of the original purchase date. Goods must be returned to and received by us before we will send out the exchange product. Returned goods must be sent back in their original packaging, and be in “as new” condition. Please ensure that you send your return back to us appropriately. If there is any damage to or marks on the product (or its original packaging) when the returned goods are received, we will not exchange this for any other item.
Exchanges will be approved on a case-by-case basis - we are generally happy to allow you to exchange products, so long as they are unused and unopened. You will be required to pay the return freight on any exchanges, in keeping with the Consumer Guarantees Act.
In the unlikely event that you receive an incorrect product sent out by us (not incorrectly ordered by you), please contact us as soon as possible so we can resolve this.
Please note we will not cover the freight on exchanges.
FREQUENTLY ASKED QUESTIONS:
Q: How many spacers are in a pair?
A: Two (2) spacers. A pair is two - always has been, always will be. (If you need a total of four spacers, we recommend ordering two pairs.)
Q: What is the price of [PRODUCT]?
A: All of our pricing is available on our Product Pages or TradeMe Listings.
Q: Do you stock [PRODUCT]?
A: If you can’t find it on our website or our TradeMe, then chances are we do not have it in stock. However, we may still be able to source what you’re looking for - reach out via our Contact Form, and give as many specifics as possible (car manufacturer / model, part product number etc.) to help us help you.
Q: Can I have a discount?
A: We only offer trade discounts if your business is ordering in bulk quantities. If you are enquiring on behalf of your business, please use our Contact Form, and include “Business Enquiry” at the beginning of your message.
If your question is not answered above, or on the relevant product page, our Contact Form is available here - flick us a message, we’ll see what we can do!