Refund policy

RETURNS:

We do not accept returns for “changes of mind”.  This is in line with the Consumer Guarantees Act, and most other retailers (both online and physical). This also includes customers purchasing incorrect items without checking with us first, we take no responsibility and will not return the item(s) unless the customer had checked with us prior. 

We are also not responsible for you choosing the incorrect product for your vehicle.  If you are in doubt, please ask - and if the item doesn’t look right / doesn’t look like it’ll fit when it arrives, do not try to jam it in.  Contact us first.  We will not provide any form of credit or refund for damaged goods.

Unfortunately we do not cover your return freight on faulty goods, exchanges, or general returns.  We will, however, cover the freight on any repaired or replacement goods sent back to your address (within New Zealand).

Savage Performance and Spares reserves the right to provide store credit on returns.  Any refunds processed will be issued via your original payment method - e.g. credit card, Afterpay, PayPal, etcetera.  We will not provide debit or cash refunds unless this was how you paid in the first place.

CANCELLATIONS: 

All orders are final, we do not allow order cancellations.

EXCHANGES:

Any exchanges must be made within 14 days of the original purchase date.  Goods must be returned to and received by us before we will send out the exchange product.  Returned goods must be sent back in their original packaging, and be in “as new” condition.  Please ensure that you send your return back to us appropriately.  If there is any damage to or marks on the product (or its original packaging) when the returned goods are received, we will not exchange this for any other item.

Exchanges will be approved on a case-by-case basis - we are generally happy to allow you to exchange products, so long as they are unused and unopened.  You will be required to pay the return freight on any exchanges, in keeping with the Consumer Guarantees Act.

In the unlikely event that you receive an incorrect product sent out by us (not incorrectly ordered by you), please contact us as soon as possible so we can resolve this.

Please note we will not cover the freight on exchanges.